FREQUENTLY ASKED QUESTIONS

At PartyMart.com we want to be able to address all your questions as quickly and completely as possible. This section is devoted to answering those common questions that customers ask. If you do have a question that you can’t find answered below, don’t hesitate to call our customer service agents and they will gladly accommodate you.

Shopping at PartyMart.com

• How do I search for an item?
• Is there a way that I can find out more about an item?
• How do I know if an item is in-stock?
• How do I use the shopping cart?
• How do I place an order?
• Why is it important to give PartyMart.com the date of my event?
• Your shipping chart says I won’t receive my package by the date of my event.How can I get a faster UPS shipping option?
• When do I make my payment?
• How do I know that my purchase has been confirmed?
• How do I make changes to or cancel my order?

Payment

• When do I pay for the items I want to buy?
• What forms of payment do you accept?
• Will I have to pay taxes on my shipment?
• My credit card has been declined; do you know why this is happening?
• Is PartyMart.com a secure website?

Order Status

• Why is it important to give PartyMart.com the date of my event?
• How can I find out the status of my order?

Returns

• There’s something wrong with my order, what should I do?
• How can I find out the status of my order?

Security

• Is my personal information secure at PartyMart.com?
• When I make a payment is my credit card information secure?
• I still don’t feel comfortable sending my credit card information over the internet. Is there another way that I can place my order?

Shopping at PartyMart.com

How do I search for an item?

If you know what you’re looking for, type in the name of the item you want in the search bar at the top of our homepage. If you don’t know the exact name of what you’re looking for, that’s not a problem, simply use the list of Products (Luau, Glow Products, Light-up Novelties, Boas, etc.) on the left side of the page to help point you in the right direction. If you aren’t exactly sure what you’re looking for, feel free to browse through the items using the Products categories on the left side of our homepage, or the more extensive Shop All Departments at the top of the page next to the search bar, this will help get you started and inform you on what PartyMart.com has to offer.

Is there a way that I can find out more about an item?

When you find an item that interests you and you wish to know more about it, simply click on the picture or name of the item for more details. Following this link will provide customers with a description of the product, a larger picture and more in-depth purchasing options.

How do I know if an item is in stock?

Items are in stock and available for purchase if you have the option to add the item to your shopping cart. If the Add to Cart icon is listed below the item it means that the item is in stock. The absence of this icon means that the item is not in stock. Out-of-stock items will also be noted in the product description.

How do I use the shopping cart?

Whenever you use the Add to Cart link below an item, that item is automatically placed inside your Shopping Cart. The Shopping Cart lets you know which items you intend to purchase and in what quantities. If the items and quantities are not to your satisfaction, you have the ability to edit and update your choices before going any further. You then have the option to continue shopping or proceed to the checkout where the remainder of your order will be completed.

How do I place an order?

To begin the checkout process you can choose to create a new account or login to an existing account. If you are creating a new account, you will be asked to submit your shipping and billing information along with your email address and daytime phone number. You will then be asked to check over all your information carefully to make sure there are no mistakes. You will also be asked to give PartyMart.com the name and date of the event you are ordering for. Then proceed to enter your credit card information to finalize the purchase.

Why is it important to give PartyMart.com the date of my event?

It is absolutely essential that PartyMart.com be aware of your event date to ensure that your order arrives on time. If there are complications between the date of your event and the requested shipping, PartyMart.com will contact you with alternatives to make sure your order arrives on time.

Your shipping chart says I won't receive my package by the date of my event, how can I get a faster UPS shipping option?

If after checking our UPS ground chart (link to shipping page chart) you realize that you will require an alternate method of shipping to ensure that your order arrives on time, please call our customer service representatives to arrange for a faster UPS shipping option.
Note: The cost of alternate UPS shipping options will be significantly more expensive than standard ground shipping.

When do I make a payment?

Payment is requested upon the completion of the order process. You will be asked to give your credit card information, which will be charged at the time of shipment. If there are any errors in the charges being made by PartyMart.com, please contact one of our Customer Service Representatives immediately to have these problems corrected.

How do I know that my purchase has been confirmed?

Upon the completion of your transaction you will receive a confirmation email containing your order confirmation number. When your item has shipped and your credit card has been charged you will receive another email informing you.

How do I make changes to or cancel my order?

In the event that changes need to be made or an order needs to be cancelled, customer service must be contacted before the order has finished processing. Changes and cancellations cannot be made after this point and any cancellations may be subject to a 15% restocking fee.

Payment

When do I pay for the items I want to buy?

You will be prompted to enter your credit card information upon the completion of your order application. Your order will then be processed and you will only be charged for your order once the order has shipped.

What forms of payment do you accept?

PartyMart.com accepts VISA, MasterCard and American Express.

Will I have to pay taxes on my shipment?

There are no taxes on shipments to the United States. Shipments to Canada are subject to relevant provincial and federal taxes.

My credit card has been declined, is there something I can do to fix this?

If you are having issues with your credit card being declined by our website, we ask you to consider the following possible reasons for the difficulty.

• The information you have supplied us with is inaccurate. Please check over all the information you have submitted to ensure that your billing information and your credit card information match the information your credit card provider has on file.
• Your credit card provider has placed a hold on your ability to make international orders online. We suggest you contact your credit card provider and check to make sure they haven't placed any restrictions on your ability to place online orders with international websites.
• You are using a gift card issued by your credit card provider. Gift cards issued by credit card companies may not be used for international purchases and are limited to use in the United States only.
• You have no money available on your credit card ? our party supplies are too rich for your blood.

If you are still having difficulty after pursuing these possible solutions, please contact your credit card provider for further assistance.

Is PartyMart.com a secure website?

At PartyMart.com, we take the security of you personal and financial information very seriously. Our customers are protected through the use of enhanced encryption technology provided by our GeoTrust security certificate. Customers can rest assured that their personal information will only be used to support and enhance our relationship with the customer.

Order Status

Why is it important to give PartyMart.com the date of my event?

It is absolutely essential that PartyMart.com be aware of your event date to ensure that the shipment of your order arrives on time. If there are complications between the date of your event and the requested shipping, PartyMart.com will contact you with alternatives to make sure your order arrives on time. Shipping times are available for our standard UPS ground service on our Shipping Information Page

How can I find out the status of my order?

PartyMart.com will send you an email confirmation upon receiving your order, you will then receive another email notifying you that your item has been shipped and your credit card charged for the purchase. The invoice number that we will provide you with can be used to track the location of your package through the Package Tracker application at the bottom of our homepage. Simply enter your invoice number and press Search.

Returns

There’s something wrong with my order, what should I do?

If there is a mistake with your order please contact us immediately through our Customer Service line at 1-866-669-6278 or email us at info@partymart.com

I am not satisfied with my item, can I return it?

Refunds are available on all orders shipped within the United States and Canada. At PartyMart.com almost every product is covered by a 14-day return period. For information on the necessary steps to successfully complete a return, see our full return policy

Security

Is my personal information secure at PartyMart.com?

PartyMart.com takes the privacy and security of its customers very seriously. We will not sell, trade or rent the personal information (name, address, phone number) that is given when you place your order. We request your email address for the purposes of communicating with you, the customer, if any question or complications arise regarding your order.

When I make a payment, is my credit card information secure?

We offer the industry standard security measures using advanced encryption from our GeoTrust security certificate. Our website security is tested daily to ensure the safety of our customers.

I still don’t feel comfortable sending my credit card information over the internet, is there another way that I can place my order?If you do not feel comfortable providing your credit card or personal information over the internet, please, do not hesitate to contact a sales representative over the telephone.
Just call us at 1-866-669-MART and we will help you complete your order.